Francisco Fernandez
Project Manager & E-commerce Specialist
PodcAIst #06: "Fran!"
About Me
Venezuelan | Santiago, Chile (Permanent Resident)
Dedicated Project Manager and E-commerce Specialist with over 6 years of experience in managing and executing projects on Shopify and Webflow platforms. Fluent in English and Spanish with basic proficiency in French.
Professional Experience
Lobo Creaciones - Project Manager
January 2024 – Present
- Manage e-commerce projects for clients at a Shopify Plus partner agency.
- Oversee developers and project assistants to ensure successful project execution.
- Create and improve workflows to enhance efficiency and productivity.
- Research and implement new tools and automations to streamline operations.
- Utilize ClickUp extensively for project management and team collaboration.
- Collaborate with high-profile clients such as Lush, Apple, and Bose.
Colored Byte - Developer > Lead Project Manager > Head of Delivery - Web Development
June 2020 – December 2023
- Developer: Performed front-end and back-end Shopify development, including theme customizations and app integrations.
- Project Manager: Managed small to large-scale design and development projects on Shopify and Webflow platforms.
- Lead Project Manager: Led project management teams and coordinated between design and development departments.
- Head of Delivery - Web Dev: Developed and implemented processes based on team feedback; collaborated directly with founders/CEO.
- Hosted monthly meetings to discuss process updates and improvements across design, development, and email marketing teams.
- Implemented tools like Harvest, Airtable, and Basecamp to optimize project management.
Miracle Brand - Customer Service Manager
July 2020 – October 2020
- Led email, chat, phone, and social media customer service departments.
- Implemented systems and integrations to improve customer support efficiency.
- Created KPIs and established effective staff tracking methods.
Northwestern Brands - Customer Support Agent > Head of Customer Support > Head of Administrative Team
January 2018 – June 2020
- Customer Support Agent: Handled customer inquiries using platforms like Reamaze, Gorgias, Zendesk, and Helpscout.
- Processed discounts, order changes, and tracking updates on Shopify.
- Fulfillment Agent: Managed apps like Easy Reports and Dropified; coordinated with suppliers and updated orders.
- Head of Customer Support: Supervised staff, monitored KPIs, and generated reports using Google Sheets and Docs.
- Head of Admin: Oversaw fulfillment, customer support, and dispute resolution teams.
- Developed Shopify stores and managed payment disputes on PayPal and Stripe.
- Launched Facebook Ads campaigns and set up Google Analytics accounts.
- Configured domains and DNS settings for Google Suite and Shopify.
- Created automations using Zapier.
Skills
- Languages: Fluent in English and Spanish, basic French proficiency.
- Project Management Tools: ClickUp, Asana, Basecamp, Airtable.
- E-commerce Platforms: Shopify (development, apps, product management), Webflow.
- Automation Tools: Zapier.
- Email Marketing: Klaviyo.
- Customer Support Platforms: Reamaze, Gorgias, Zendesk, Helpscout.
- Analytics: Google Analytics.
- Advertising Platforms: Facebook Ads.
- Productivity Tools: Google Suite, Microsoft Office.
- Time Tracking Software: Harvest, Toggl, Clockify.
- Development Skills: Front-end and back-end coding, theme customization.
- Other Skills: Supplier handling, product sourcing, translations, localization, proofreading, English teaching.
Education
- High School Diploma - U.E Andrés Eloy Blanco, July 2013
- Basic Computer Technician - Completed March 2012
- Advanced English Course for Adults - Completed October 2013
- Technician in Prehospital Emergencies - Completed April 2014
- Biology - Universidad del Zulia, Three semesters completed
- Mechanical Engineering - Universidad del Zulia, One semester completed
Contact Me
Email: contact@frandez.com
Phone: +56 9 4257 0347
Website: www.frandez.com
Javier says hi! 🐶
